info@omri.co.bw +267 722 96 761

Last Updated: June 2026

OMRI Investments Pty Limited ("OMRI", "we", "us", or "our") is committed to protecting your privacy. This Privacy Policy applies to both our ICT services and the GoFleet ride-hailing platform (including mobile applications, web dashboards, and related services). This document explains how we collect, use, disclose, and protect your personal information in compliance with applicable data protection laws, including the Botswana Data Protection Act (where applicable) and international best practices.

1. Information We Collect

1.1 General ICT Services

For our general ICT services (software development, CRM solutions, systems integration, etc.), we collect:

  • Contact information (name, email, phone number, company name)
  • Billing and payment information
  • Service usage data and support requests
  • Technical information related to your systems

1.2 GoFleet Platform Data

As a ride-hailing platform operating in Botswana, Zimbabwe, South Africa, Namibia, and Zambia, GoFleet collects additional information necessary to provide transportation services:

Account Information:

  • Phone number (used as primary identifier)
  • Name and email address (optional for passengers)
  • Profile picture (optional)
  • Country of registration and preferred language
  • Referral code and referral relationships
  • Password (for legacy accounts; modern accounts use OTP/WhatsApp authentication)

Location Data:

  • Real-time GPS location when the app is in use
  • Pickup and drop-off locations for rides
  • Driver current location during active sessions
  • Favorite/saved locations (if saved by user)
  • Route information and ride stops (for multi-stop rides)

Ride Information:

  • Ride history and trip details
  • Fare offers, bids, and final pricing
  • Payment method and transaction records
  • Scheduled ride requests
  • Cancellation history and reasons
  • For parcel deliveries: description, size, weight, delivery notes, recipient name and phone number, failed verification attempts, proof-of-delivery time and delivery-location evidence

Senders must have a lawful reason to provide a recipient's details and must tell the recipient that GoFleet will use those details to coordinate and evidence delivery. Delivery codes are disclosed only to the sender and are not shown to the driver.

Driver-Specific Information:

  • Vehicle details (make, model, year, color, license plate)
  • Verification documents (Omang/ID, driver's license, taxi permit photos)
  • Verification status and approval history
  • Online/offline status and availability
  • Rating and trip completion statistics
  • Commission rate settings
  • Cash ledger and remittance records

Payment and Financial Data:

  • Wallet balance and transaction history
  • Orange Money payment references
  • Bank/payment details for driver remittances
  • Company credit accounts and usage (for corporate clients)
  • Pending payment status and expiration data

Communication Data:

  • In-app chat messages between passengers and drivers
  • WhatsApp OTP verification messages
  • Push notification preferences and delivery status
  • Read receipts for chat messages

Emergency and Safety Data:

  • SOS alert records including location and time
  • Emergency contact information
  • Incident status and resolution records

Ratings and Feedback:

  • User ratings and reviews
  • App store ratings and feedback
  • Complaint and dispute records

Technical and Usage Data:

  • Device information (type, OS version, app version)
  • IP address and session information
  • Audit logs for security and compliance
  • Guest session data (for users browsing before registration)
  • Crash reports and performance analytics

Loyalty Program Data:

  • Loyalty points balance and transaction history
  • Tier status and progression metrics
  • Reward redemptions and bonus allocations

Corporate/Company Account Data:

  • Company registration details and contact persons
  • Linked employee/passenger accounts
  • Credit limits and usage tracking
  • Industry classification and business address

2. How We Use Your Information

We use your personal information to:

  • Provide Services: Facilitate ride bookings, driver-passenger matching, payments, and customer support
  • Ensure Safety: Verify driver identity and vehicle documentation, process SOS alerts, share trip details with emergency contacts
  • Process Payments: Handle Orange Money, wallet, cash, and company credit transactions
  • Improve Services: Analyze usage patterns, develop new features, and optimize platform performance
  • Communicate: Send ride updates, OTP codes, promotional offers (with consent), and service announcements
  • Legal Compliance: Meet regulatory requirements, respond to legal requests, and enforce our terms
  • Prevent Fraud: Detect suspicious activities, verify identities, and protect against unauthorized access
  • Loyalty Programs: Track points, calculate tiers, and process rewards

3. Legal Basis for Processing

We process personal data based on:

  • Contractual Necessity: To fulfill our agreement with you when you use GoFleet services
  • Consent: For marketing communications, optional profile information, and analytics (where required by law)
  • Legal Obligation: To comply with tax, transport, and data protection regulations
  • Legitimate Interests: For fraud prevention, security, service improvement, and business operations (balanced against your privacy rights)
  • Vital Interests: In emergency situations to protect your safety or that of others

4. Data Sharing and Disclosure

We may share your information with:

  • Other Users: Passengers see driver name, photo, vehicle details, and current location during rides. Drivers see passenger pickup location and name.
  • Service Providers: Orange Money for payment processing, WhatsApp Business API for OTP delivery, cloud hosting providers, and IT support services
  • Corporate Clients: For company credit rides, trip details are shared with the contracting company for billing purposes
  • Legal Authorities: When required by law, court order, or to protect safety and rights
  • Emergency Contacts: Trip details when SOS alert is activated (if configured)
  • Insurance Partners: Limited ride information for insurance claim processing

We do not sell your personal information to third parties for marketing purposes.

5. International Data Transfers

GoFleet operates across Botswana, Zimbabwe, South Africa, Namibia, and Zambia. Your data may be transferred between these countries to:

  • Match riders with drivers across border regions
  • Support cross-border travel bookings
  • Host data in regional cloud infrastructure

We ensure appropriate safeguards are in place for cross-border transfers, including encryption and data processing agreements with service providers.

6. Data Retention

We retain your information for as long as necessary to:

  • Provide active services to you (account duration)
  • Comply with legal obligations (typically 5-7 years for financial/tax records)
  • Resolve disputes and enforce agreements
  • Improve platform safety and prevent fraud

Specific retention periods:

  • Ride records: 7 years (for tax and regulatory compliance)
  • Chat messages: 90 days after ride completion
  • Deleted accounts: Anonymized after 1 year grace period
  • Audit logs: 3 years
  • SOS alert records: 5 years

7. Data Security

We implement appropriate technical and organizational measures to protect your data:

  • Encryption in transit (TLS 1.2+) and at rest (AES-256)
  • Secure authentication (JWT tokens with session management)
  • Access controls and role-based permissions
  • Regular security assessments and penetration testing
  • Audit logging for all data access
  • Employee training on data protection

Despite our efforts, no system is 100% secure. We will notify affected users and regulators of any data breach in accordance with applicable laws.

8. Your Privacy Rights

Depending on your jurisdiction, you may have the right to:

  • Access: Request a copy of your personal data
  • Correction: Update or correct inaccurate information
  • Deletion: Request deletion of your account and associated data
  • Restriction: Limit how we use your data in certain circumstances
  • Portability: Receive your data in a structured, machine-readable format
  • Objection: Object to processing based on legitimate interests or direct marketing
  • Withdraw Consent: Withdraw previously given consent for optional processing

To exercise these rights, contact us at info@omri.co.bw. We will respond within 30 days, or longer if permitted by law for complex requests.

9. Children's Privacy

GoFleet is not intended for children under 18. We do not knowingly collect personal information from minors. If we discover we have collected data from a child under 18, we will delete it promptly. Parents or guardians who believe their child has provided us with information should contact us immediately.

10. Cookies and Tracking

Our website and mobile apps may use:

  • Essential cookies for session management and security
  • Analytics cookies to understand usage patterns
  • Preference cookies to remember your settings

You can manage cookie preferences through your browser or app settings. Disabling essential cookies may affect service functionality.

11. Third-Party Services

GoFleet integrates with third-party services including:

  • Google Maps (location services, routing)
  • Orange Money (payment processing)
  • WhatsApp Business API (authentication)
  • PayWeb3 (payment gateway)

These services have their own privacy policies. We encourage you to review them.

12. Privacy Principles

The following principles guide our data protection practices, aligned with international standards:

Accountability: OMRI Investments is responsible for personal information under its control. Our Data Protection Officer (DPO) oversees compliance with privacy regulations. Contact: info@omri.co.bw.

Identifying Purposes: We identify the purposes for which personal information is collected at or before the time of collection, as detailed in this policy.

Consent: We obtain knowledge and consent for the collection, use, or disclosure of personal information, except where not required by law (e.g., legal compliance, vital interests).

Limiting Collection: We collect only information necessary for the purposes identified. We use fair and lawful means of collection.

Limiting Use, Disclosure, and Retention: We do not use or disclose information for purposes other than those for which it was collected, except with consent or as required by law. Information is retained only as long as necessary.

Accuracy: We keep personal information accurate, complete, and up-to-date as necessary for the purposes of use.

Safeguards: We protect personal information with security safeguards appropriate to the sensitivity of the information.

Openness: We make information about our privacy policies and practices readily available.

Individual Access: Upon request, we inform individuals of the existence, use, and disclosure of their personal information and provide access to that information.

Challenging Compliance: Individuals may challenge our compliance with these principles to our DPO.

13. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of significant changes through:

  • Email notification to registered users
  • In-app notifications
  • Prominent notice on our website

Continued use of our services after changes constitutes acceptance of the updated policy.

14. Contact Us

For questions, concerns, or to exercise your privacy rights:

  • Email: info@omri.co.bw
  • Phone: +267 722 96 761
  • Address: OMRI Investments Pty Limited, P.O. Box 502860, Kgale, Gaborone, Botswana

For urgent safety matters, please use the in-app SOS feature or contact local emergency services.